Start Strong for 2026: The Venue Operator’s Blueprint for Building Community & Profit
The start of the year often feels like a reset button for venue operators. After the festive chaos of December, there's a window of clarity, a moment to ask yourself: Am I building the business I want, or just managing the one I have?
The reality facing Australian venue owners in 2026 is that the old playbook isn't working as it used to anymore. Cost-cutting alone won't solve the problem. Generic entertainment won't fill seats. And chasing foot traffic with price wars will drain your margins faster than you can rebuild them.
The venues that will thrive in 2026 are the ones that understand a fundamental shift happening in how people want to spend their time and money.
The Trend: The Revenge of Real Connection
We're living through an interesting paradox. Artificial intelligence, smart technology, and digital systems are integrating deeper into our daily lives than ever before whilst work is becoming increasingly remote. Entertainment is increasingly personalised and algorithm-driven. Communication is mediated through screens.
What's emerging is a powerful counter-trend: the hunger for real experiences with real people. People are actively seeking moments that remind them they're human. They're craving communities. They're willing to travel, spend money, and make time for venues where they can be together, which is a real opportunity of 2026 for venue operators.
While competitors are focused on cost optimisation and margin pressure, you can be building something deeper: a community ecosystem that becomes indispensable to the people in your area. That's not just more resilient to economic cycles, it's becoming evident that it’s more profitable.
People spend more, more frequently, on experiences and connections they genuinely value. A customer who sees your venue as a place where they belong isn't price-sensitive. They don't skip weeks because of a $2 increase on a drink. They bring their friends, defend you to others and most importantly become ambassadors.
The Reality Check: Your Audience Expects Cost-Cutting Advice
You've probably been fed a steady diet of "how to reduce costs" and "how to do more with less."
Smaller staff. Cheaper product. Discounting to drive volume.
Instead, we want to interrupt that pattern and ask a different question: What if the answer isn't cutting costs, it's attracting more people who will spend more?
The venues that are winning right now aren't the leanest. They're the most connected.
They're the ones running diverse, consistent entertainment programming. They're the ones where there's always a reason to come back next week.
That approach costs less than you'd think, but it requires a different mindset. It requires intentional strategy.
The Actionable Blueprint: 5 Steps to Start Strong
1. Audit Your Entertainment Consistency
Most venues operate on autopilot to plug gaps. A poker night here, a trivia night there, maybe a DJ on weekends, without a strategy or system. No predictability. No reason for someone to commit to coming back.
Your starting point: Map out the next 12 weeks of entertainment. Do you have a program that covers:
- Weekly anchors (the same night, same time, same format each week; like trivia Tuesday, poker Thursday, DJ Saturday)
- Monthly peaks (special events that draw bigger crowds)
- Diverse formats (you need variety to appeal to different segments and keep regulars from getting bored)
If you can't see a clear entertainment calendar for the next three months, you're not alone.
How Entain Venues helps: Our entertainment products (APL poker, SportsPick, InnQUIZitive, QuizzaMe, and DJ Bingo) are built specifically to integrate into a cohesive programming strategy. Rather than cobbling together disconnected experiences, they're designed to complement your venue’s strengths and create a consistent reason for people to return frequently.
For example, you could build a calendar where Monday is quiz night, Tuesday is poker league action, Wednesday features sports engagement, and the weekend is your peak entertainment window. Having an invenue sports tipping competition like SportsPick could automate that engagement. That consistency is what helps builds community.
2. Identify Your "Regulars" and Double Down on Them
You probably have about 15-25% of your venue's revenue coming from true regulars, people who come in at least once a week. They're the backbone of your business.
Most venue operators take those regulars for granted. They're the constant revenue, so you focus on attracting new people. But the real leverage is in deepening those regular relationships and expanding that cohort.
Your action step: Spend two weeks simply noting who comes in regularly, what they do, when they come, who they bring. You're building a mental (or actual) map of your community.
Then ask: What would make them come more frequently? What entertainment formats get them most engaged? Who else do they know that you could reach?
How Entain Venues helps: Products like InnQUIZitive, QuizzaMe, SportsPick and APL (Australian Poker League) create sticky weekly commitments. Someone joins your trivia league or poker league, and suddenly they're not just occasional customers, they're participants in a structured community experience.
They have teammates. They're competing. There's a progression and leaderboards and recognition. That's the difference between "I'll pop in for a drink" and "I'm part of this venue's community”, a tangible way for your regulars to become advocates.
3. Create a Multi-Generational Entertainment Mix
One of the biggest mistakes venue owners make is chasing a single demographic. You build your entertainment around what you like, or what one cohort of your customers likes, and suddenly you've closed off your appeal to everyone else.
2026 venues need to think like platform operators. You're hosting multiple communities within the same physical space.
Your task: Across your weekly entertainment, do you have programming that genuinely appeals to:
- Younger crowd (Gen Z, younger millennials): They want social, shareable, competitive experiences. Trivia leagues. DJ-led events. Games where they can post on socials.
- Core working demographic (30-50s): Competitive poker. Sports engagement. Skill-based experiences. Things to talk about on Monday.
- Older demographic (50+): Trivia nights that aren't designed to make them feel old. Nostalgia-informed entertainment. Community events where being a regular actually means something.
If your entertainment calendar only appeals to one or two of those groups, you're leaving significant revenue on the table.
How Entain Venues helps: The breadth of our product suite (trivia, poker, sports tipping, musical entertainment) means you're not forcing one experience to appeal to everyone. You can run a sophisticated APL poker night that appeals to 30-60 year old regulars on Thursday, and then run a high-energy QuizzaMe event with DJ Bingo on Friday that's designed for younger crowds or mixed groups.
Same venue, different times, completely different experiences; all supporting each other by keeping your venue at top-of-mind across multiple communities.
4. Make Staff Your Biggest Competitive Advantage
Here's something you rarely hear in venue industry advice: Your staff is not a cost center. Your staff is your moat.
In a world where most optimise for efficiency, explore how you can compete on culture and personality. That's only possible if your staff is genuinely invested, knows your community, and is empowered to create connections.
The venues winning right now have invested in staff retention. They've built a culture where staff feel like they're part of something bigger than shift work. And it shows. Customers feel it. It translates to loyalty.
Your starting point: This month, have honest conversations with your team. What would make them feel more invested? What's draining them? Where are they seeing opportunities to create better experiences?
How Entain Venues helps: Give your staff a meaningful role in being revenue generators across our entertainment products. They're not just serving drinks, they’re upselling entries to SportsPick tipping comps, building relationships with participants.
A staff member that's working your Thursday night poker league isn't just a bartender; they're adding value to the community. And guests feel that difference.
5. Map Your 2026 Revenue Opportunities
This is where it gets concrete. Most venues think about revenue as: drinks sold + food sold. That's it.
But the venues thriving in 2026 have additional revenue streams built into their entertainment model. They're not replacing core bar revenue, they're adding to it.
Potential revenue opportunities in entertainment-driven venues:
- Premium experiences (VIP tables during major sporting event)
- Sponsorship from local businesses wanting to reach your community
- Higher-margin beverage sales (customers stay longer during structured entertainment, spend more)
None of these require massive overhead. But they only work if you have programming good enough that people want to participate and stay longer.
How Entain Venues helps: Our entertainment services come with built-in revenue models and community-building features.
You're not starting from scratch - with experienced Entain Venues staff helping you design your entertainment offering, with a trusted system built for profitability.
All our products are designed to create engagement that naturally leads to higher spend and longer visits.
Making It Real: Your 2026 Action List
Okay. Let's make this concrete. Here's a few recommendations to get started:
1
Step one
This week: Block 2 hours on your calendar. Walk through your venue during a busy time.
Watch where people cluster. Listen to what they're talking about. Then sit down and audit your current entertainment calendar (if you have one).
Does it match what you're observing? If you don't have a calendar, start one; even a simple grid of the next 12 weeks with penciled-in entertainment themes.
2
Step two
Next week: Have coffee (or a beer, no judgment) with 3-5 of your most loyal regulars.
Ask them: "What would make you come in even more often? What entertainment would get you most excited?" Write down what you hear. Don't try to solve it yet, just listen.
3
Step three
Bring your team together. Share what you're thinking about (more consistent entertainment, deeper community focus).
Ask them for ideas on what would excite them to run. Get their buy-in. The best ideas often come from staff.
4
Step three
Map out a trial period (6-8 weeks) of new entertainment.
Pick 2-3 formats that seem most aligned with your community and your capacity to execute.

For the last part: This is where Entain Venues comes in. Rather than building entertainment programming from scratch, we've designed products specifically for Australian venue operators.
Whether it's the structured competition of APL poker leagues, the weekly stickiness of InnQUIZitive trivia, the cultural moment of DJ Bingo, the participation of QuizzaMe, or the engagement of SportsPick, they're all built to solve the exact problem venue owners face: creating consistent reasons for people to come back, building community, and increasing per-customer spend.
Ready to Build Your Entertainment Strategy?
If you're ready to move from theory to action, let's talk about how our entertainment platform can support your goals.
Whether you're exploring APL poker, InnQUIZitive trivia, DJ Bingo, QuizzaMe, or SportsPick, we've built these specifically to help venues like yours build thriving communities.
In 15 minutes, we'll help you map out where you are, where you're trying to go, and the quickest path between the two. No sales pitch. Just honest strategy.











